Compassion, Communication, and Care That Goes Beyond the Sale
In an industry where success often hinges on logistics and timelines, Countryside Manufactured Homes has proven that heartfelt service is the most valuable asset of all. This year, they proudly take home the 2025 Innovation Award for Best Customer Service — a recognition that celebrates their unwavering commitment to people over profits, process with empathy, and honest, hands-on support from start to finish.
Service That Starts With a Smile
Step into the Countryside office, and you’ll find more than a team — you’ll find a family. With a small but deeply dedicated staff, Countryside ensures that every walk-in, phone call, or email is met with warmth, attentiveness, and respect. There’s no sales pitch, no pressure — just a group of professionals ready to listen and help.
Countryside’s customer-first philosophy honors the unique needs of each visitor, whether they’re picking up brochures or navigating a full home build. Countryside doesn’t just sell homes — they guide customers through every step of the journey, including design consultations, site checks, trade coordination, permit applications, and walkthroughs. Their approach is comprehensive yet deeply personal, designed to remove stress and replace it with confidence.
Even after a home is delivered and keys are handed over, Countryside stays close. Each new homeowner receives a comprehensive warranty binder, filled with essential information, maintenance tips, and clear documentation. It’s just one of many ways the team ensures that buyers are supported long after move-in day.
Warranty That Works — and Works Fast
While many in the industry rely on distant factory processes for warranty issues, Countryside raises the bar with an in-house warranty administrator and dedicated contractor, ensuring prompt attention and fast resolution. Customers don’t wait months — they get the answers and action they need right away.
Even when claims can’t be approved, Countryside handles the situation with grace and transparency. Full disclosure and honest communication preserve trust, allowing the company to maintain strong relationships regardless of outcome.
Service That Sticks — Even Years Later
Perhaps the most telling measure of Countryside’s excellence is their ongoing relationship with past clients. Many reach out years after moving in — not to complain, but to reconnect. These conversations often lead to referrals and repeat business, a testament to the long-lasting impression left by exceptional service.
Real Voices, Real Impact
“From the day we walked in to look around the show home, the people in this company treated us like family… even though it was not part of their contract with us. Amazing service right there!” – Brown
“Britney was like gold in her paperwork… everyone I know will get the story how Countryside made it so easy.” – Campbell
“They were always there to help… the customer service we received from Countryside Homes was excellent!” – Hamilton
A Legacy of Excellence
Whether serving a retiree, a first-time buyer, or someone rebuilding after tragedy, Countryside treats every customer with dignity, patience, and personalized care — and that’s what makes them the 2025 Innovation Award Winner for Best Customer Service.
